When should servers solicit feedback from guests?

Soliciting feedback from guests throughout the dining experience as appropriate allows servers to provide better service and address any concerns in real time. By engaging with guests at various points during their meal—such as after the appetizers are served or during the main course—servers can gauge satisfaction and make any necessary adjustments to enhance the overall experience. This proactive approach not only demonstrates attentiveness and care but can also help prevent negative experiences from escalating.

Waiting until the end of the meal misses opportunities to correct issues or improve satisfaction in real-time, while only asking when guests complain could lead to a negative atmosphere, making guests feel their feedback is only valued when there is a problem. Overall, consistent and thoughtful feedback solicitation enhances the dining experience and fosters a relationship between servers and guests.