What should you do to build rapport with your guests during the order process?

Building rapport with guests during the order process is essential in the service industry. Making eye contact and smiling creates a welcoming atmosphere and helps establish a connection with the guest. This non-verbal communication demonstrates attentiveness and friendliness, making guests feel valued and engaged. It encourages a positive interaction, making the ordering experience more enjoyable for them.

When servers engage with guests through eye contact and a smile, it signals openness and approachability, fostering a better relationship that can enhance overall customer satisfaction. This positive interaction can lead to repeat business and increased tips, as guests are more likely to appreciate the efforts of a server who is genuinely focused on their experience.