What should you do if you don’t know the answer to a guest’s question?

When faced with a guest's question that you cannot answer, the best approach is to be honest and let them know that you will find out the information for them. This builds trust and shows that you value their inquiry. Checking with a knowledgeable team member demonstrates a commitment to providing accurate and helpful service, which is essential in the hospitality industry.

By doing this, you not only assist the guest effectively but also enhance their overall dining experience. It ensures they receive the right information from a reliable source, which can positively impact their impressions of the establishment. This approach fosters collaboration among staff and reflects well on the restaurant's customer service standards.