What should a server do if a table repeatedly announces that they were not served properly?

When a table expresses dissatisfaction with service, it is crucial for the server to acknowledge their concerns and respond appropriately. Apologizing and rectifying the situation promptly demonstrates a commitment to customer service and shows that the server values the guests' experience.

Addressing the issue actively can prevent further dissatisfaction and helps in rebuilding trust with the guests. When customers feel listened to and see efforts to resolve their complaints, they are more likely to have a better impression of the establishment, which can lead to repeat business and positive word-of-mouth.

Offering a discount or involving a manager may be options, but they should not be the first response. Immediate personal engagement to remedy the situation shows a proactive approach and emphasizes the importance of customer service at Texas Roadhouse.