What should a server do if a customer is unhappy with their meal?

When a customer expresses dissatisfaction with their meal, the best course of action is to offer to replace the meal. This approach demonstrates a commitment to customer satisfaction and shows that the server values the customer's experience. By providing an option to correct the issue, the server not only addresses the immediate concern but also helps to rebuild trust and rapport with the customer.

Offering a replacement meal is proactive and can turn a negative experience into a positive one, showing the customer that their opinions matter and that the restaurant is willing to take steps to make things right. This can lead to improved customer loyalty and a better overall impression of the restaurant.

In contrast, blaming the kitchen staff would not solve the problem and may heighten the customer's frustration. Ignoring the complaint is counterproductive and can lead to further dissatisfaction, while simply apologizing and leaving the table does not actively resolve the issue or show the customer that their concern is being taken seriously.