What is the importance of checking back after 2 minutes during the 'arrive' phase?

During the 'arrive' phase, checking back after 2 minutes is crucial because it allows the server to ensure that the order is correct and to address any immediate needs of the guests. This timely follow-up can help confirm that the guests are satisfied with their meals and that everything was prepared as they requested. If there are any issues—such as incorrect items or needing modifications—this is the best moment to rectify those problems before they have a chance to escalate or detract from the dining experience.

This proactive approach demonstrates attentive service and enhances guest satisfaction, as servers can respond to questions or concerns right away. By focusing on verifying orders and addressing needs during this follow-up, it reinforces a positive dining experience, ensuring that guests feel valued and taken care of.