What is the appropriate action if a guest's drink is not refilled in a timely manner?

When a guest's drink is not refilled in a timely manner, the ideal response is to apologize and quickly refill their drink. This action demonstrates excellent customer service and attentiveness to the guest's experience. Acknowledging the oversight with an apology shows that you value their experience and are actively engaged in meeting their needs. Quickly addressing the issue by refilling their drink helps ensure that their dining experience remains positive, reinforcing your commitment to providing high-quality service.

This approach fosters a welcoming atmosphere where guests feel prioritized and appreciated. Not addressing the situation or waiting for the guest to ask for a refill can lead to dissatisfaction and a perception that their needs are being overlooked, while offering only water does not adequately address their desire for their preferred beverage.