What is one way to ensure exceptional service during busy times?

Maintaining clear communication with the kitchen and guests is essential for delivering exceptional service, especially during busy times. This practice helps streamline operations and ensures that both the front and back of the house are coordinated in their efforts. When servers communicate effectively with the kitchen, they can accurately relay special requests, modifications, and expedite orders as needed. Similarly, keeping guests informed about wait times or any potential delays in their service fosters good relationships and sets realistic expectations.

This approach not only enhances guest satisfaction but also allows staff to manage the flow of service more efficiently, ensuring that everyone's needs are met in a timely fashion. Maintaining clarity in communication ultimately contributes to a smoother service experience, enabling the team to handle the increased pressure of a busy period more effectively.