What is an expected behavior when greeting new guests?

Welcoming guests warmly and introducing yourself is essential in creating a positive first impression and setting the tone for their dining experience. When servers greet new guests in this manner, it demonstrates professionalism and hospitality, making guests feel valued and appreciated. This approach helps to establish rapport and encourages communication, allowing guests to feel comfortable asking questions or expressing any special requests.

A warm welcome typically includes a friendly smile and an engaging tone, which can significantly enhance the guests' mood and overall experience. This first interaction also lays the groundwork for excellent service throughout their meal, as guests are likely to be more receptive and engaged when they feel a personal connection with their server.