What activities occur during the "arrive" phase?

The "arrive" phase is critical in establishing a positive dining experience for guests, and it encompasses several key activities that help set the tone for their visit. This phase typically includes tasks such as delivering appetizers, refilling drinks, and checking back with guests to ensure their needs are met.

By delivering appetizers promptly, servers ensure that guests begin their meal with a positive first impression. Refilling drinks is equally important, as it demonstrates attentiveness to the guests' needs and keeps their dining experience enjoyable. Checking back involves asking if the guests need anything else or if they are satisfied with their meals, which further enhances their experience and encourages communication between the server and guests.

This phase primarily focuses on actively engaging with guests to create a welcoming and satisfactory dining atmosphere. Activities such as seating guests and taking orders usually occur before the "arrive" phase, while cleaning tables and managing reservations are more related to preparation and post-service tasks rather than the active serving stage.