What action should you take if you suspect a guest is intoxicated?

If you suspect a guest is intoxicated, involving a manager is the best course of action. This is because managers are trained to handle situations involving alcohol responsibly and can make informed decisions about how to address a potentially intoxicated guest. Additionally, informing a manager ensures that the restaurant adheres to legal and company policies regarding alcohol service, helping to maintain a safe environment for all patrons.

Taking direct action such as refusing service or attempting to manage the situation alone may not only increase the risk of confrontation but also may not be in line with the establishment’s policies. Relying on the manager allows for a coordinated response that protects both the guest’s well-being and the restaurant’s legal obligations.