How should a server address a situation where a guest has not received their food?

In a situation where a guest has not received their food, the most appropriate action for a server is to apologize and check on the order status. This response demonstrates professionalism and shows the guest that their concerns are taken seriously.

By apologizing, the server acknowledges the guest's inconvenience, which is an important aspect of providing excellent customer service. Following that, checking on the order status is crucial—it allows the server to gather information and either provide the guest with an estimated wait time or find out what happened with the order. This proactive approach not only helps to resolve the immediate issue but also reassures the guest that they are valued, and that the server is actively working to correct the situation.

Other options fall short by either avoiding the issue, placing blame, or offering compensation without addressing the problem adequately. These approaches could lead to further dissatisfaction rather than resolution.