During the engage step, which action is NOT part of the service?

During the engage step of the service process at Texas Roadhouse, the primary focus is on building rapport with guests and creating a welcoming dining experience. This includes actions like serving drinks using their names to personalize the service, suggesting and upselling menu items to enhance the guest's experience, and offering menu assistance to help guests make informed choices.

Ringing in the order immediately, while an important part of the overall service process, does not fall into the engage step. This action typically occurs after the engage step when the server has already established a connection and gathered the necessary information for the order. The engage step is more about creating an inviting atmosphere and addressing needs rather than focusing on the logistical aspect of placing the order. Therefore, it is this action that does not align with the objectives of the engage step.