According to the principles of service with H.E.A.R.T., what comes after engaging the guests?

After engaging the guests, the next step is to take their drinks and appetizer orders. This action is a direct continuation of providing attentive service, as it allows the server to cater to the guests' immediate needs and preferences. By taking their orders promptly, the server demonstrates that they are actively listening and prepared to fulfill requests, enhancing the overall dining experience.

While arriving with drinks is important, it occurs after the order has been placed. Responding to needs is a broader concept that may include various forms of support throughout the dining experience. Thanking them for their visit is typically a closing action rather than a step in the sequence of service. Therefore, taking their orders is the logical next step, ensuring that the service remains smooth and timely after that initial engagement with the guests.